Refund policy

💰 JAS CHOC – REFUND POLICY

Last updated: 18 JUNE 2026

We want you to love your Jas Choc experience.
If something isn’t right, we’re here to help within the guidelines below.

1. RETURNS

Due to the perishable and intimate nature of many of our products, we do not accept returns for:

  • Opened or used products

  • Edible items (chocolates, consumables)

  • Performance or wellness products (such as Alpha Drops)

  • Items damaged by heat after delivery

However, if your product arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery and we will assist with a replacement or solution.

2. REFUNDS

Refunds may be provided for:

  • Orders cancelled before dispatch

  • Duplicate charges

  • Orders proven lost by the courier

  • Products that arrive damaged or unusable

Refunds are processed to the original payment method.

3. CHANGE OF MIND

We do not offer refunds for change of mind once an order has shipped.

4. PRE-ORDERS

Pre-orders can be cancelled within 24 hours of purchase.

After 24 hours, all pre-orders are considered confirmed allocations and may not be eligible for cancellation.

5. INCORRECT OR MISSING ITEMS

If your order arrives incomplete or incorrect:

  • Email us within 7 days at info@jaschoc.com

  • Include photos of the items received

  • We will correct the order at no cost to you

6. RETURNS PROCESS (IF APPLICABLE)

If a return is authorised by our team:

  • We will provide instructions for sending the item back

  • Items must be returned unused and in original packaging

  • A tracking number is required for proof of return

  • Refunds are issued once the item is received and inspected

7. NON-RETURNABLE ITEMS

We cannot refund:

  • Gift cards

  • Sale items

  • Downloadable or digital content

  • Items damaged after delivery due to heat, storage, or misuse

8. CONTACT

For refund or return questions, email info@jaschoc.com