Frequently Asked Questions

🍫 JAS CHOC – FREQUENTLY ASKED QUESTIONS (FAQ)

✨ GENERAL

What is Jas Choc?

Jas Choc is a premium chocolate and wellness brand specialising in indulgent chocolate, natural desire-enhancing products, and high-demand favourites like Alpha Drops.

We blend luxury, pleasure, and high-quality ingredients to create products people feel.

✨ ORDERS & PAYMENTS

What payment methods do you accept?

We accept:

  • Credit/debit cards

  • PayPal

  • Afterpay (if enabled)

  • Apple Pay / Google Pay (Coming Soon)

  • Shop Pay

  • Gift cards or discount codes

All payments are processed securely.

Can I change or cancel my order?

Yes — if your order has not been packed or shipped.

Email us immediately at info@jaschoc.com.

Pre-orders can be cancelled within 24 hours of purchase.

Can I add something to my order after it’s placed?

If your order hasn’t been packed, we’ll try!
Email us as soon as possible.

✨ SHIPPING

How long does shipping take?

Once dispatched:

  • Standard (Australia): 2–8 business days

  • Express (Australia): 1–4 business days

  • International: varies by country

Shipping may be slower during product launches or peak seasons.

How do I track my order?

You’ll receive a tracking email once your parcel has shipped.
Please allow up to 24 hours for tracking to activate.

My order hasn't arrived — what should I do?

  1. Check your tracking link

  2. Contact the courier

  3. If still unresolved, email us: info@jaschoc.com

We’re here to help.

What happens if I entered the wrong address?

Email us immediately.
If the parcel hasn’t shipped, we can update it.

If it has shipped, we can’t redirect it and reshipping fees may apply if it comes back to us.

Do you ship in hot weather?

Yes — but chocolate is sensitive to heat.

We pack orders carefully, avoid weekend depot holds, and recommend bringing parcels inside quickly upon delivery.

✨ PRODUCTS

What are Alpha Drops?

Alpha Drops are one of our most popular desire-enhancing products.
They’re natural, non-pharmaceutical, small-batch, and high-demand.

Effects vary person to person — always follow usage guidelines.

Are your products vegan or allergen-friendly?

Check each product page for the ingredient list and allergen notes.
If you have severe allergies, please consult us before ordering. Our chocolates are currently gluten free.

How should I store my products?

  • Chocolate: cool, dry place

  • Alpha Drops / performance products: as directed on the label

  • Avoid leaving any Jas Choc products in direct sunlight or hot cars

✨ PRE-ORDERS & BACKORDERS

Why are some items on pre-order or backorder?

Some products — especially Alpha Drops — sell out quickly.
Pre-ordering ensures you secure your next batch and don’t miss out.

When will my pre-order ship?

Estimated shipping dates are listed on the product page and at checkout.
We update these dates if needed.

What happens if my order has both pre-order and in-stock items?

You can choose:

  • Ship all together
    or

  • Split shipping
    (Jas Choc covers the additional shipping on the second parcel)

✨ RETURNS & REFUNDS

Do you accept returns?

Due to the nature of our products, we cannot accept returns on:

  • Opened or used items

  • Edible products

  • Performance or wellness products

  • Heat-damaged items

If your order arrives damaged, incorrect, or faulty, contact us within 7 days for assistance.

Do you offer refunds?

Refunds are provided for:

  • Orders cancelled before dispatch

  • Duplicate charges

  • Faulty or incorrect items

  • Parcels lost by the courier

Refunds cannot be given for change of mind once an order has shipped.

✨ CONTACT

How can I contact you?

Email: info@jaschoc.com
We aim to respond as quickly as possible.